• Gary,  organizational resilience,  publications,  systems

    Adaptive Capacity in Project Teams (Edson & Metcalf)

    Organizational resilience has become critical in today’s environment. According to Engelhardt and Simmons (2002): “The need for organizational flexibility to accommodate a changing world is well understood. Today’s high-velocity and competitive markets apply added pressure to adapt rapidly and perform at high levels. Technology is opening up new ways to compete while making old ways obsolete. These trends are recognized in strategic management theories that focus on constant change and speed” (p. 113). Some project teams were adept at overcoming adversity, while others were not. The project teams that adapted to environmental constraints were able to modify their behaviors to meet goals without losing their function, while others were not.…

  • executive coaching,  Gary,  HR consulting,  publications,  Teresa

    Taming the Beast

    Although their approach is widely criticized, it is fair to say that bullies represent a functional part of many organizations. They come in all shapes and sizes, all ages and both genders. Bullying is targeted and abusive behavior. It is personally destructive and should have nothing to do with advancing legitimate organizational goals. Despite its negative connotations, though, anyone who works in an American corporation can easily see that arrogant and abusive leaders are frequently rewarded with promotions, increased pay and bonuses, as well as more power and influence. In a nutshell—bullying pays off. This paper will examine the ways American corporations unwittingly conspire to make workplace bullying a rational…

  • Gary,  HR consulting,  news,  publications,  research,  Teresa

    Executive Perceptions about the Effectiveness of HR

    In 2012, a study was initiated to examine how senior leaders in organizations throughout North America perceive the effectiveness of human resources professionals. The overarching objective of the study was to identify the issues most responsible for creating conflict between executives and HR practitioners in an effort to improve the working relationship going forward. The study utilized a mixed-methods approach based on research conducted across three strategies of inquiry: (1) semi-structured interviews, typically lasting between 60 to 90 minutes, with 18 corporate executives located throughout North America; (2) surveys of 171 HR professionals conducted in two separate groups; and (3) a comprehensive review of the relevant literature. Six strategies emerged…

  • Gary,  organizational resilience

    The dilemmas of a service economy

    One of the biggest challenges we face at the moment is the shift towards a service economy. Depending on the statistics that you read, about 70% of American jobs, and 80% of US GDP, are based on services.  It’s not much different for many other “developed” (3rd World, OECD…) countries.  That information, though, only generates a lot more questions. For instance: What constitutes services?  The answer varies a great deal.  In the broadest economic terms, activities get lumped into two very general categories:  goods and services.  Everything that is not a physical product can be considered a service.  Those get categorized and counted quite differently, though, by different organizations and…

  • Gary,  organizational resilience,  publications,  systems

    Dialogue and Ecological Engineering

    The ways in which we envision or understand systems determine much about the ways in which we attempt to affect them. The industrial era created a concept of organizations which mirrored the machines on which it was built. An efficient organization was to run like “ a well-oiled machine.” A clear division of labor improved efficiency and productivity. Frederick Taylor’s program of Scientific Management further optimized each task through isolation and measurement. In work with human organizations and institutions, it appeared that this debate might have been resolved with the shift from a mechanistic to an organismic metaphor view. In reality it only seems to have created additional confusion. Very…

  • Gary,  our values,  Teresa

    Our Values

    Our Values Through our work as both scholars and practitioners, we have come to the opinion that an almost obsessive focus on getting the culture right is the single best strategy to set an organization up for long-term success. For us, a positive and healthy workplace climate includes the following: A work environment that is respectful, flexible, fair, and inclusive; Capable leaders who inspire trust and who are uncompromisingly ethical; Supportive management who continuously coach and develop employees; Opportunities for employees to do work that feels meaningful; Frequent, transparent, and honest communication; Recognition and appreciation for good work; Opportunities for employees to grow and develop; and Accountability for adhering to…

  • Gary,  presentations

    Gary Metcalf: Presentations, Workshops

    PROFESSIONAL SPEAKER Presentations New Books in Systems and Cybernetics podcast, about Social Systems and Design, Metcalf, G. ed. (2014): https://newbooksnetwork.com/gary-metcalf-social-systems-and-design-springer-verlag-2014/ Formalizing Leadership. 61st Annual Conference of the International Society for the System Sciences, Vienna, Austria. July 10 – 14, 2017. Crossing the line: An exploration into toxic leadership in the U.S. Army. (with Dr. Teresa Daniel), 18th Annual International Leadership Association Global Conference, Atlanta, Georgia, November 2 – November 5, 2016. Complexity and Wholeness. Institute of Systems Science, Chinese Academy of Sciences, Beijing, China. October 31, 2016. Complexity and the Promise of Technology. H. S. Tsien Think Tank Systems Engineering International Symposium, China Aerospace Academy of Systems Science and Engineering, Beijing,…

  • books,  Gary,  publications,  research

    Gary Metcalf: Publications, Research

    PUBLICATIONS Books Metcalf, G., Kijima, K. & Deguchi, H. (Eds.) Handbook of systems sciences. Tokyo, Springer. (Forthcoming 2021). Daniel, T. A. & Metcalf, G. S. (2016). Stop Bullying at Work: Strategies and Tools for HR, Legal, & Risk Management Professionals. Alexandria, VA: SHRM Books. Metcalf, G. S. (Ed.), (2014). Social Systems and Design, Translational Systems Sciences 1. Tokyo: Springer. DOI 10.1007/978-4-431-54478-4_1. Daniel, T. A. and Metcalf, G. S. (2001). The Management of People in Mergers & Acquisitions. Westport, CT: Quorum Books. Articles, Chapters and Papers Metcalf, G. S. (2020). The complexity of climate change and the need for policies of resilience. Paper accepted for the 4th International Conference on Complexity…

  • books,  Gary,  publications,  Teresa

    Teresa Daniel, Gary Metcalf: Books

    Books Guardrails: Taming toxic leaders and building positive cultures. Alexandria, VA: SHRM Books (2021, forthcoming), co-authored with Dr Gary S. Metcalf. Organizational toxin handlers: The critical role of HR, OD, & coaching practitioners in managing toxic workplace situations. New York: Palgrave Macmillan (2020). This book examines the important role of HR practitioners acting as toxin handlers within their organizations and the dangers they face when dealing with toxic workplace emotions caused by difficult organizational decisions, such as mergers and acquisitions, staff reductions, and restructurings. Exploring what they do, why they do it, and the personal and professional rewards created by the work, it also examines the dangers that await them…