• Gary,  presentations,  video

    International Symposium on Service Systems Science, 2015 Tokyo: Promises and Threats of Big Data, Presentation by Gary Metcalf

    Dr. Gary Metcalf, PhD, presents on the Promises and Threats of Big Data, at the International Symposium on Service Systems Science, February 2015 at the Tokyo Institute of Technology, Tokyo. There is a followup of questions and answers after his talk. Watch it here: http://www.garymetcalf.com/extras/gary-metcalf-tokyo-2015.mp4

  • Gary,  organizational resilience,  publications,  systems

    Adaptive Capacity in Project Teams (Edson & Metcalf)

    Organizational resilience has become critical in today’s environment. According to Engelhardt and Simmons (2002): “The need for organizational flexibility to accommodate a changing world is well understood. Today’s high-velocity and competitive markets apply added pressure to adapt rapidly and perform at high levels. Technology is opening up new ways to compete while making old ways obsolete. These trends are recognized in strategic management theories that focus on constant change and speed” (p. 113). Some project teams were adept at overcoming adversity, while others were not. The project teams that adapted to environmental constraints were able to modify their behaviors to meet goals without losing their function, while others were not.…

  • executive coaching,  Gary,  HR consulting,  publications,  Teresa

    Taming the Beast

    Although their approach is widely criticized, it is fair to say that bullies represent a functional part of many organizations. They come in all shapes and sizes, all ages and both genders. Bullying is targeted and abusive behavior. It is personally destructive and should have nothing to do with advancing legitimate organizational goals. Despite its negative connotations, though, anyone who works in an American corporation can easily see that arrogant and abusive leaders are frequently rewarded with promotions, increased pay and bonuses, as well as more power and influence. In a nutshell—bullying pays off. This paper will examine the ways American corporations unwittingly conspire to make workplace bullying a rational…

  • Gary,  HR consulting,  news,  publications,  research,  Teresa

    Executive Perceptions about the Effectiveness of HR

    In 2012, a study was initiated to examine how senior leaders in organizations throughout North America perceive the effectiveness of human resources professionals. The overarching objective of the study was to identify the issues most responsible for creating conflict between executives and HR practitioners in an effort to improve the working relationship going forward. The study utilized a mixed-methods approach based on research conducted across three strategies of inquiry: (1) semi-structured interviews, typically lasting between 60 to 90 minutes, with 18 corporate executives located throughout North America; (2) surveys of 171 HR professionals conducted in two separate groups; and (3) a comprehensive review of the relevant literature. Six strategies emerged…

  • HR Investigations,  publications,  research,  Teresa,  toxic workplace

    Caught in the Cross Fire—When HR Practitioners Become Targets of Bullying

    Recent studies about the prevalence of workplace bullying have confirmed that between 27 percent and 35 percent of employees in the United States report that they have been the target of bullying at work. Although there are several studies of bullying among US employees at large, there are only a few that examine bullying and its impact among HR professionals. The most recent study found that 36 percent of the 526 practitioners responding to a LinkedIn poll reported that they had been bullied at work. In addition, a study conducted in 2008 reported a prevalence rate among HR practitioners of 80 percent. Of the 102 HR professionals completing the study,…

  • Gary,  organizational resilience

    The dilemmas of a service economy

    One of the biggest challenges we face at the moment is the shift towards a service economy. Depending on the statistics that you read, about 70% of American jobs, and 80% of US GDP, are based on services.  It’s not much different for many other “developed” (3rd World, OECD…) countries.  That information, though, only generates a lot more questions. For instance: What constitutes services?  The answer varies a great deal.  In the broadest economic terms, activities get lumped into two very general categories:  goods and services.  Everything that is not a physical product can be considered a service.  Those get categorized and counted quite differently, though, by different organizations and…

  • executive coaching,  HR Investigations,  Teresa,  toxic workplace

    Workplace Bullying in American Organizations

    For nearly two decades now, management experts, scholars, practitioners, and authors of popular business books have urged American employers to treat their employees with respect, engage in open dialogue, eliminate fear, and encourage employee input and feedback. At the same time, employers have also been encouraged to lead their organizations toward the creation of a fair and respectful culture—one that includes fairness, civility, and dignity for the employees who work there through effective leadership, employment policies, benefit programs, internal communication, and the like (Daniel & Metcalf, 2001; Daniel, 2003a, Daniel, 2003b; Daniel, 2006; Daniel, 2009b; Deming, 1982, 2000; Drucker, 1992; Goldsmith et al., 2003; Hartling & Sparks, 2002; Hornstein, 1996,…

  • Gary,  organizational resilience,  publications,  systems

    Dialogue and Ecological Engineering

    The ways in which we envision or understand systems determine much about the ways in which we attempt to affect them. The industrial era created a concept of organizations which mirrored the machines on which it was built. An efficient organization was to run like “ a well-oiled machine.” A clear division of labor improved efficiency and productivity. Frederick Taylor’s program of Scientific Management further optimized each task through isolation and measurement. In work with human organizations and institutions, it appeared that this debate might have been resolved with the shift from a mechanistic to an organismic metaphor view. In reality it only seems to have created additional confusion. Very…